FAQ

FareShare has 22 regional centres across the UK – so we can quickly and safely deliver your edible surplus (or ‘waste’) food into our network of almost 11,000 charities.

Who do you work with?

FareShare works with more than 500 companies across the supply chain – from farmers to hauliers, hospitality chains to supermarkets, and big brands to small, independent producers. Find out what the companies we work with say about us.

What kind of surplus food can you accept?

From labelling errors, discontinued lines, samples, and fruit & veg past its BBE, to bulk ingredients for manufacturing, we accept all kinds of fresh, frozen, ambient and chilled foods, including retailer branded foods. These include:

  • Packaging / labelling errors
  • Stock that’s become surplus due to forecasting errors
  • Stock below MLOR (48 hours minimum life on receipt by FareShare)
  • Fruit & veg past BBE
  • Stock past BBE (subject to manufacturer’s extension letter)
  • Quality rejections – ‘out of spec’
  • Unfinished products
  • Bulk ingredients for manufacturing
  • Lines no longer being retailed
  • Samples and NPD’s
  • Foreign label stock
  • Damages
  • Seasonal stock
  • Retailer branded food. We have authorisations from major retailers, including Tesco, Sainsbury’s, Co-op and Asda

What kind of food surplus can’t you take?

Unfortunately, there are some foods we can’t take. These include alcohol, any food that’s passed its use-by date, or food that’s already been cooked or prepared.

Please note, we may be able to accept food if it has passed its best-before date, if the manufacturer can guarantee that the product will still be acceptable to the consumer and that texture and flavour have not been unacceptably compromised.
FareShare is set up to take large volumes of food from the food industry. For that reason we can’t take surplus food from individuals. We recommend individuals use a food sharing app like Olio instead.

Can you take surplus food at short notice?

Yes. We understand that surplus food is unpredictable and often happens at short notice. We’ve got 21 large warehouses across the UK – which means we can quickly and safely transport surplus food into our network, and absorb greater volumes at short notice where necessary.

Give our food team a call on 020 7064 8911 and we’ll do our best to get your surplus food onto people’s plates.

Can you take retailer branded food?

Yes. We know that the majority of food waste occurs in the supply chain, before products even hit the supermarket shelves. That’s why we want to make it as easy as possible for manufacturers and hauliers to donate good quality surplus food to us and feed people in need. We have retailer authorisations from: Asda; Booker; Co op; Lidl; M&S; Pret a Manger; Sainsbury’s; Tesco; and Waitrose & Partners. If your customer isn’t listed here, don’t worry. Give us a call on 020 7064 8911 and we’ll seek authorisation on your behalf.

How do you ensure food safety?

Food safety is key to everything we do, and we operate to exactly the same standards as the food industry. Our food management systems ensure full compliance and traceability and our Regional Centres are independently audited every year.

What kind of charities will our surplus food help?

FareShare redistributes surplus food to almost 11,000 charities across the UK – from domestic violence refuges and breakfast clubs for children, to homeless hostels, community cafes and lunch clubs for older people. As well as tackling hunger and food poverty, the charities we supply seek to address the multiple challenges faced by some of the most vulnerable people in our communities.

Can you cover any additional costs incurred redistributing surplus food to charities?

Yes. The FareShare Surplus with Purpose Fund* aims to offset the costs of diverting surplus food to charities. It can cover costs including additional resource and labour costs, as well as packaging, transport and freezing costs, and any lost income from recycling.

Your business could be eligible for up to £50,000** worth of funding to unlock new lines of surplus stock (greater sums can be negotiated where appropriate for high volumes of surplus food). Our food team will be able to tell you whether your business is eligible.

I’m an individual. Can I donate food?

FareShare is set up to take large volumes of food from the food industry. For that reason we can’t take surplus food from individuals. We recommend individuals use a food sharing app like Olio instead.


FareShare’s Surplus with Purpose Fund

Find out if your business is eligible for funding to cover any additional costs associated with redistributing food.