Effective date: January 19, 2021
We couldn’t do any of our life changing work without supporters like you. Whether it’s generously giving donations, getting behind campaigns, or volunteering your time, your support means everything. The information you provide helps us to carry out our work and allows us to let you know the difference you are making.
Our commitment to protecting your privacy is paramount at FareShare. This notice sets out when and why we collect personal information, how we use it and how we keep it secure. If you have any queries about this notice please contact us at Unit 7, Deptford Trading Estate, Blackhorse Road, London SE8 5HY, email datacontroller@fareshare.org.uk or call 020 7394 2461.
You provide this data in a variety of ways including when you:
We collect data indirectly from you where you interact with one of our third party partners (e.g. Charity Checkout if you are donating). We also collect data indirectly from you when you visit our website through the use of Cookies (see section Use of Cookies below).
We receive your contact details from third party brokers (specifically DataCaptive, DataHQ, and SelectaBase) to help us be more targeted with our marketing activities. We also gather contact details about you from publicly available sources on the internet, such as charity websites, corporate websites and social media, in order to increase our network of organisations that can support us, or that we can support.
Personal Data we collect about you:
‘Cookies’ are small files that are automatically placed on your computer, storing an anonymous unique identifier for each website visitor.
FareShare uses tracking cookies to be able to understand how people navigate our website and social media channels. We use this understanding to be able to improve the user journey of visitors to our website. These include cookies from third parties such as Google and Facebook.
The cookies are anonymous, and we do not use cookies to identify you personally.
You can disable cookies in your web browser settings, or disallow cookies for specific websites.
If you have login access to our website (i.e. as a member of staff), then our website will also place a security cookie on your computer.
Special category data is considered more sensitive than other data. It covers things such as your race, health, ethnicity, religion, political beliefs, genetics, biometrics, trade union membership, sex life and sexual orientation. We only collect this type of information if there is a clear reason to do so, for example asking for health information where you are a volunteer or member of staff, so that we can make any reasonable adjustments. For further details, refer to our Volunteer Privacy Notice and our Staff Privacy Notice.
FareShare uses the collected data for the following purposes:
FareShare’s legal basis for collecting and using the personal information described in this privacy notice depends on the Personal Data we collect and the specific context in which we collect it.
FareShare may process your Personal Data because:
FareShare will retain your Personal Data only for as long as is necessary for the purposes set out in this privacy notice. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We have a retention policy that sets out the different retention periods based on the data type and how it is used, and we have processes in place to ensure these are reviewed and adhered to.
FareShare will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, approximately 50 months, except, when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods
Personal data that no longer serves a purpose is securely disposed of, or made anonymous so that you are no longer identifiable from it.
Your Personal Data is normally kept within the UK, however on certain occasions, may be transferred to and maintained on computers located outside of the UK and the EEA where the data protection laws may differ. An example of this is if you are a Member of FareShare Go, in order to provide our services to you, we need to share your contact details with FoodCloud, which are based in Ireland, and ASDA, which may transfer your data to the United States. This is in order to notify you of surplus food which is available for collection.
FareShare will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
We offer the use of a secure server. All information supplied on our internet based service is transmitted via Secure Socket Layer (SSL) technology.
We do not sell or trade your personal date to outside third parties. Your personal data however may be shared in the following circumstances:
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use our best efforts and commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
You have the following rights in relation to the Personal Data FareShare holds:
Please be aware that we may ask you to verify your identity before responding to such requests. We will respond fully to your request within one month of receipt, unless we require further clarification, in which case we will notify you of this without undue delay.
Please note that you are always able to easily opt-out of any of our marketing communications at any time by clicking on “unsubscribe” at the end of the communications you receive from us.
For further information about your rights, please consult the guidance published by the UK’s Information Commissioner’s Office.
You can make a request to exercise any of your rights by emailing: philippa.ward@fareshare.org.uk
Philippa Ward is FareShare’s Data Protection Officer.
If you feel we have not dealt with your request satisfactorily, you can also contact or lodge a complaint with the Information Commissioner at ico.org.uk/concerns/ or telephone: 0303 123 1113.
The data we are given access to by social media services will vary but will always be in line with the Terms of that particular service. We will not be able to access your private messages or photos and it will include only what you specifically send to us.
FareShare’s website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
FareShare may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.
Twitter remarketing service is provided by Twitter Inc.
You can opt-out from Twitter’s interest-based ads by following their instructions: https://support.twitter.com/articles/20170405
You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page: https://twitter.com/privacy
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on at this link https://tools.google.com/dlpage/gaoptout. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
Our Service may contain links to other sites that are not operated by us.
Although FareShare only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website or on FareShare’s social media channels.
FareShare cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and FareShare cannot be held liable for any damages or implications caused by visiting any external links mentioned.
We may update our privacy notice from time to time. We will notify you of any changes by posting the new privacy notice, with the “effective date” at the top, on this page.
You are advised to review this privacy notice periodically for any changes.
FareShare reserves the right to amend this privacy notice. The most up to date version will always be available on our website.
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession). Non-personal data means data that is in no way personally identifiable.
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small pieces of data stored on your device (computer or mobile device).
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
For the purpose of this privacy notice, we are a Data Controller of your Personal Data.
Data Processor means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Data Processors in order to process your data more effectively.
Data Subject is any living individual who provides us with Personal Data.
A Member is an organisation who has registered with us to use our services in order to receive surplus food, such as Community Food Associates and Community Food Members
Fareshare has 16 Delivery Partners across the UK that operate under a certain type of franchise agreement with us, in order to distribute surplus food. These partners are third party organisations:
GDPR stands for General Data Protection Regulation, and is the EU law regulating the data protection and privacy of individuals in the European Union and European Economic Area